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eBook Giveaway! | Lisa Lim, Author of Confessions of a Call Center Gal: a Novel

A few months back I came across Lisa Lim’s novel, Confessions of a Call Center Gal, when it was recommended to me via Amazon. The premise of the book sounded fun, the reviews were good and I took a chance on it.

I haven’t laughed that hard in ages.

Lisa’s story revolves around Madison Lee, a fresh college grad hoping to find a job in print media but due to this small thing called the recession, she has no luck finding a job in this competitive field.

Out of desperation she accepts a position as a service rep at a call center in the potato capital of the US: Pocatello, Idaho. The terrible calls, the characters that work both at the center and call to complain, her boss… it all makes for a great story that actually had me crying with laughter- full on tears – at one point.

While the story is fictional, when she is not writing Lisa does indeed work at a call center and it’s great to learn about the trials and tribulations of customer service. I invited Lisa to share one of her awful work stories with you all, and we are inviting you to share your own terrible/ hilarious/ outrageous work stories too. Just leave a comment for your chance to win a Kindle or Nook version of Confessions of a Call Center Gal: a Novel.

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“A colleague of mine (let’s call her Janet) clips her fingernails at work. I’ll be conversing with a customer, and in the background I’ll hear the maddening Clip Clip Clip Clip sounds resonating in my ears, sounding very much like Japanese water torture.

Then Janet will sand her nails with vigor, causing a plume of nail dust to settle on my desk. Next she’ll whip out ten bottles of nail polish and perform a mani and pedi, and thus fumigating the entire office.

I personally would never floss, pick my nose, use Q-tips, pop my blackheads or shave my pits at work. That is why it is called personal hygiene.

Care to share your similar experiences at work or at school? Or are you guilty of perpetrating these crimes?”

 

Tell us your own terrible work story in the comments below for a chance to win a copy of Lisa’s novel!

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6 thoughts on “eBook Giveaway! | Lisa Lim, Author of Confessions of a Call Center Gal: a Novel

  1. My elderly boss who is in a wheel chair called me into his office. He said “Here I want you to look at this picture of my son and his new puppy.”
    The 30-year old married son, a Wells Fargo bank vice-president was completely naked… so was the dog.
    Thankfully the phone rang so I was spared having to have a comment.

  2. I used to work at a very prestigious ad agency on a very prestigious account. My boss (I’ll call her Mickey) was a very tiny woman with a very huge voice. She was too lazy to walk down the hallway to the kitchen so she had her own microwave and refrigerator installed in her office.

    Mickey had an assistant (I’ll call her Jane). Every day at around 10:30 I’d hear the tap tap tap of her nails on her diet soda can. That was the signal for Jane to go rushing into Mickey’s office to pop the tab. Mickey didn’t want to ruin her expensive manicure by sliding her nail under the tab ring.

    If Jane didn’t appear in 10 seconds (God forbid she should go to the bathroom) then the whining would start “Jane? Jane, where are you? I’m thirsty? Jane? Jane?! Jane!! JANE!” and on and on it would go.

    At lunch, it would be the same. Except instead of the soda, it would be the tapping on the diet frozen entree. Mickey didn’t like the way the food turned out when she microwaved it herself. Apparently Jane was the only one who could microwave the food to Mickey’s liking.

    I could never figure out what the magic trick is to microwaving correctly? I’m obviously doing it wrong since it all tastes like cardboard to me.

  3. VP of HR at a former company I worked at did the following:
    (1) Went up to an African American girl and introduced himself, then asked what island she was from.
    (2) Went around giving high five’s to everyone at a work happy hour, but needed to do an “Obama fist bumps” (his words) with another African American lady. She deserves the fist bumps, not a high five.
    (3) Made a direct report cry because he scolded her on her outfits. She stuck with age appropriate, conservative and professional clothing. He told her that if he wanted to move up in the corporate world, she had to learn to dress like this girl who constantly wears booty shorts and hooker heels to the office.
    (4) Took direct report (all young females) to the nearby Starbucks to have “private meetings”. One time even asked for a hug from a female direct report who had just complained about the work conditions.
    (5) Made all female direct reports cram into his office as a work space – an office for one person. People had to step on each other when going in and out of the room. His theory? You learn by hearing and watching what he does.

    I think that’s enough. 🙂

  4. If stories about customers are okay, here are a couple of mine:

    I work at a testing facility. A client sent in some samples for testing with an incomplete submission form. I left her a voicemail and an e-mail, but got no response. Four days later, she called me up, wanting to know where her test results were. I explained we hadn’t started the test yet because her submission wasn’t complete and mentioned I’d tried to contact her. She said, “I was on vacation. And you should have known [the missing information], I sent the same thing on my last submission. Now my testing is late. I expect you to rush this through for me. That’s what you should do for clients whose testing you’ve delayed. Don’t you agree?” I restrained myself, said I’d do what I could, got her old test report from archives to look up the information, and sent the test through. Then she sent my boss a complaint because I was unfriendly and uncommunicative.

    Then there’s a classic bookseller experience from about ten years ago: when Kim Cattrall’s “Satisfaction” came out, the boss specifically mentioned it in our daily meeting, so when a customer came in and asked for the new Sex & the City book, I was pleased I knew exactly what she was talking about and led her right to it. She looked at it and said, “That’s not it.”

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